The following terms are the agreements of shipping however all endeavours will be made to exceed these expectations.
10. DESPATCH & DELIVERY TIMES
10.1. Despatch Times
The despatch times from our warehouse stated below do not include courier delivery times.
Please note that during peak season (May – September) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.
10.1.1. Standard Orders (without personalisation)
For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 3-5 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 10 - 12 working days.
10.1.2. Personalised Orders
For orders that require personalisation and where they are wholly in stock they will be prepared for despatch from our warehouse as follows:
Off Season (October – April)
Printing only: 1 week Embroidery only: 1 – 2 weeks Print & Embroidery: 1- 2 weeks
Peak Season (May – September)
Printing only: 2 weeks Embroidery only: 2-3 weeks Print & Embroidery: up to 4 weeks
For any orders that contain products that are not stocked and require personalisation these will be prepared for despatch from our warehouse as follows:
Off Season (October – April)
Printing only: 2 weeks Embroidery only: 2 – 3 weeks Print & Embroidery: 3 – 4 weeks
Peak Season (May – September)Printing only: 3 weeks Embroidery only: 3-4 weeks Print & Embroidery: up to 6 weeks
The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.
All orders will be shipped in a single consignment. Please be aware that this may cause delays to despatch times. Such delays are as a result of, but not limited to, delays by the brands despatching goods to us, and in peak periods delays in the Print & Embroidery Lab due to the volume of orders we receive. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 01244 340008 or email email@example.com. Please be aware that additional shipping fees for splitting an order for delivery will apply.
All shipping costs are worked out using a weight of goods and then charged in accordance with the total delivery weight which will be calculated at checkout.
Once dispatched you will receive tracking details by email.
10.3. UK Delivery
For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the despatch times from our warehouse stated above.
10.4. International Delivery
For international deliveries we can only provide a price on application. Please contact our sales team via email firstname.lastname@example.org and/or telephone 01244 340008.
10.5. Customs Duties & Tax Disclaimer
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country. For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government. You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs. As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.
If your parcel has not arrived within 7 days of receiving a despatch notification please contact us via email email@example.com or telephone 01244 340008.
You will receive a despatch notification which will state the service we have used to despatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email firstname.lastname@example.org or telephone +44 1244 340008.