TERMS AND CONDITIONS - KITALIAN LTD
By continuing to use this website (www.kitalian.co.uk), requesting a quote and/or placing an order for goods and/or services through the website www.kitalian.co.uk or directly with Kitalian Ltd (the Company) via email email@example.com and/or telephone 01244 340008 or other method, you (the Customer or you) agree to be bound by the terms and conditions (as updated by us from time to time) set out below. Please read them carefully and in full. If you are not sure about anything please contact us on 01244 340008. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us.
2. COMPANY DETAILS
Kitalian Ltd is a wholesale supplier of teamwear to businesses, football clubs, sports clubs, local authorities, universities, HM Forces, schools and colleges. It is a company registered in England and Wales under number 13070843 whose registered office is at 69 Kingsway, Kingsway, Chester, Cheshire, CH2 2LJ and whose trading address is 69 Kingsway, Kingsway, Chester, Cheshire, CH2 2LJ with email address firstname.lastname@example.org; telephone number 01244 340008; (the Supplier or us or we).
3. DEFINTIONS AND INTERPRETATION
4. BASIS OF SALE
The Company accepts all orders on the basis that you are a business customer. If you do not provide a company name it will be deemed that you are a sole trader and therefore any contract for sale between the Company and you is governed solely by these Terms and Conditions. As such the Company is exempt from any liability under the Consumer Contract Regulations as this does not govern business to business transactions. These terms and conditions do not affect any statutory rights that may be applicable to business transactions. We reserve the right to not accept orders.
All Goods which appear on the website are subject to availability. The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. We cannot reserve Goods. Where we cannot provide the Goods ordered we will offer a like for like replacement in the first instance. Please note that Goods we do not hold in stock may be subject to a re-stocking fee. For full details on re-stocking fees see paragraph 12.1.
Images of the Goods are for illustrative purposes only, as a result the Goods supplied may vary slightly from those images.
Please be aware that whilst we have made every effort to accurately display product colours on the website, the colours you see will depend on your monitor and colour settings. We cannot therefore guarantee that the colour displayed on your monitor colour will match the colour of the product on delivery
All sizes and measurements are provided by the GIVOVA brand. Please refer to the individual brand size guides for clarification.
5.4. Sizing Samples
We offer Sizing Samples so your team can try on kit for size and fit. It is strongly advised that you purchase Sizing Samples to ensure the correct size and fit for your players before placing a bulk order. Once returned the cost of the Sizing Samples including the cost of return postage and the original postage charge will be deducted from your order. Where no order is placed we will refund the cost of the Sizing Samples only, the cost of return postage and the original postage charge are both non-refundable.
6. DETAILS, DESCRIPTIONS & PRICING
We take all reasonable care to ensure all details, descriptions and prices are correct at the time they are entered into our system. We reserve the right to refuse orders where information published is incorrect, including prices.
7. PRICING & TAX
All prices shown are in UK Pounds Sterling. Where VAT is applicable then it will be included in the price you see.
Where products can be personalised you will be able to specify the placement of logos within our personalisation tool which can be found on every eligible product page. Once you have made payment you agree that the location, spelling and colour choices specified are correct. Any changes must be requested in writing within 1 hour of submitting payment. Personalised products cannot be cancelled or exchanged.
8.1. Personalisation Approval For Orders Placed Via Telephone and/or Email.
Where an order placed via telephone and/or email requires personalisation, the order will not be processed until payment and signed approval of the embellishments have been received.
8.2. Artwork Fee
If you require our team to create the artwork files [Jpeg and/or PDF] for your kit personalisation in order that they can be digitised for embroidery and/or print there is an additional charge of £25 to create a new logo/design and £25 to create the correct high resolution file type for our use. You will then receive an email where you will need to provide information so that we can create the logo for you. You will be required to approve the artwork before final files are created. Once approved you will be sent a Jpeg and PDF version of the artwork. Kitalian Ltd will also hold a copy of the original files for the purpose of digitisation and future orders.
We accept the following files types: Bitmap files [must have a minimum resolution of 300 dpi]: .jpg, .png Vector files: .pdf, .ai, .eps, .svg
8.3. Digitisation fee
There is a £10 setup fee for new badges to be digitised. This is a one-off cost for new badges. If we have embroidered your badge before there is no cost for digitisation. All digitised files remain the property of Kitalian Ltd. If you wanted to purchase the dst. file a charge of £50 will apply.
All quotes are valid for 30 days. Once you have decided to accept a quote you can complete your order online or contact our sales office on email@example.com or by telephone on 01244 340008. We reserve the right amend quotes where information stated is incorrect, including prices. Unless otherwise agreed in writing all orders relating to a quote must be paid in full at the time of placing the order.
10. DESPATCH & DELIVERY TIMES
10.1. Despatch Times
The despatch times from our warehouse stated below do not include courier delivery times.
Please note that during peak season (May – September) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.
10.1.1. Standard Orders (without personalisation)
For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 3-5 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 10 - 12 working days.
10.1.2. Personalised Orders
For orders that require personalisation and where they are wholly in stock they will be prepared for despatch from our warehouse as follows:
Off Season (October – April)
Printing only: 1 week
Embroidery only: 1 – 2 weeks
Print & Embroidery: 1- 2 weeks
Peak Season (May – September)
Printing only: 2 weeks
Embroidery only: 2-3 weeks
Print & Embroidery: up to 4 weeks
For any orders that contain products that are not stocked and require personalisation these will be prepared for despatch from our warehouse as follows:
Off Season (October – April)
Printing only: 2 weeks
Embroidery only: 2 – 3 weeks
Print & Embroidery: 3 – 4 weeks
Peak Season (May – September)Printing only: 3 weeks
Embroidery only: 3-4 weeks
Print & Embroidery: up to 6 weeks
The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.
All orders will be shipped in a single consignment. Please be aware that this may cause delays to despatch times. Such delays are as a result of, but not limited to, delays by the brands despatching goods to us, and in peak periods delays in the Print & Embroidery Lab due to the volume of orders we receive. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 01244 340008 or email firstname.lastname@example.org. Please be aware that additional shipping fees for splitting an order for delivery will apply.
All shipping costs are worked out using a weight of goods and then charged in accordance with the total delivery weight which will be calculated at checkout.
Once dispatched you will receive tracking details by email.
10.3. UK Delivery
For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the despatch times from our warehouse stated above.
10.4. International Delivery
For international deliveries we can only provide a price on application. Please contact our sales team via email email@example.com and/or telephone 01244 340008.
10.5. Customs Duties & Tax Disclaimer
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.
For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government.
You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.
As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.
If your parcel has not arrived within 7 days of receiving a despatch notification please contact us via email firstname.lastname@example.org or telephone 01244 340008.
You will receive a despatch notification which will state the service we have used to despatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email email@example.com or telephone +44 1244 340008.
We accept all major credit and debit cards. Payment in full will be taken at the point you complete your order on the website, via phone call. All payments will be processed by our secure third party payment provider. We will not hold or have access to any of your sensitive payment information. This will be handled by our payment provider.
The information we collect relating to your order will only be used to process your order and in accordance with the Data Protection Act 1998.
If you would like to pay via bank transfer you will be able to select this method of payment at the checkout. You will then receive an email with our bank details and instructions on how to make payment. Please be aware that where a bank transfer has been made, we will only start processing your order 5 working days after payment has been received into our bank account.
12. RETURNS & REFUNDS
There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order please email firstname.lastname@example.org in the first instance.
Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see 12.2. for further information on our returns and exchange procedure.
12.1. Restocking fees
The Company offers thousands of products across our GIVOVA brand. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. GIVOVA do not automatically accept returns. Where a return is accepted by the brand the customer is liable to pay any restocking fee associated with the return. You will be notified of the restocking fee at the time your order is authorised to be returned. The restocking fee will be automatically deducted from your refund once the goods have been received back.
12.2. Returns & Exchange Procedure
Once accepted for return you will be issued with a returns authorisation number which you must include when returning your goods to us. Customers must ensure goods are back with us within within 14 working days of receiving our returns authorisation number. All goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded. Any items that are received after this time period will be subject to an administrative charge of £25 which will be automatically deducted from any refund issued.
Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number. Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded.
For hygiene reasons, where items such as swimwear, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.
12.3 Returns & Exchange Costs
Except where the return is required as a result of our error, all returns and exchanges are at the cost of the Customer. The Customer has sole responsibility for ensuring goods are returned to us. We encourage all customers to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. It is strongly advised that you get a proof of posting certificate. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.
12.4. Personalised Goods
Orders for personalised Goods cannot be returned, exchanged or cancelled.
12.5. Refunds Policy
Refunds for returned or cancelled orders can take up to 21 working days from receipt of the item or cancellation. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.
Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made.
12.6. Order Errors
In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email email@example.com or the contact form on the website www.kitalian.co.uk. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you.
13. CUSTOMER SERVICES & COMPLAINTS HANDLING
Here at Kitalian Ltd we strive to offer a good customer service experience, however if you do have a complaint please contact us in the first instance via email firstname.lastname@example.org or telephone 01244 340008, in order that we can try to resolve any issues.
These Terms & Conditions and any contract for sale shall be governed by the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the English courts.